FAQs
Your questions, answered
Short answers about AutoSwitch, your bills and switching. Anything else, write to us at [email protected].
About AutoSwitch
What is AutoSwitch?
AutoSwitch keeps your household bills and renewal dates in one place and looks for a cheaper energy plan before you renew. Add your energy bill and your dashboard takes it from there.
Meet your dashboard ›How is it different from a comparison site?
A comparison site shows you prices on the day you search, often for an average home. AutoSwitch keeps your bills, prices plans on your own usage from your bill, and lets you know when a renewal is coming up or a cheaper plan is found, so you don’t have to remember.
Who is behind AutoSwitch?
AutoSwitch Limited, an independent company registered in Ireland, with its office in Dublin. You can reach us any time at [email protected].
About AutoSwitch ›Your bills and the dashboard
How do I add my bill?
Take a photo of it or upload the PDF, and in a few seconds you’ll see what we read; check it over and keep it. Or forward the email your supplier sends to [email protected] and we’ll reply with what we found.
See it step by step ›Which bills can it read?
Electricity, gas and dual fuel bills from Irish suppliers, as a photo, a scan or a PDF. Other bills, like broadband or mobile, you add yourself in a few taps.
Can I add bills other than energy?
Yes. Add broadband, mobile, TV and insurance too, so every renewal date sits in one place. We look for cheaper plans on your electricity and gas.
All your bills in one place ›Do I need a smart meter?
No. Your bill is all we need. If you have a smart meter, you can add your usage file from ESB Networks to your household details, so plans are priced on your meter’s own readings.
Will you let me know before my renewal?
Yes. We email you 30 days before each bill renews, and as soon as we find a cheaper plan for one of your bills. Your dashboard lets you know too, and any bill where a cheaper plan suits your home shows Saving found.
What does Watching mean on my bill?
We’ve priced your bill and nothing beats what you pay today, so there’s nothing for you to do. If a cheaper plan suits your home before you renew, your bill will show it.
Can I use it for a parent’s bills?
Yes, with their say-so. Each account is one home, so give their home its own account and add their bills there. Plans are then priced on their usage, not yours.
How do I sign in?
With your email address. We send you a six-digit code, so there’s no password to remember.
Switching
How do you find a cheaper plan?
We price plans on your own usage, taken from your bill rather than a national average, and compare them with what you pay now. The plan we show first is the one that saves you most.
A cheaper plan, found for you ›What happens at renewal?
Your dashboard counts down to each renewal date. Before it comes round, if a cheaper plan suits your home, we show it with what you’d save, and you can switch on the supplier’s site. If nothing beats what you pay, your bill says Watching.
The renewal radar ›What if I’m on a contract with an exit fee?
Most fixed contracts only charge one if you leave before the end date. We look for a cheaper plan before your renewal, when you can usually leave for free, and if we know a fee still applies, the saving we show has it taken off.
Will AutoSwitch switch for me?
Soon. When it’s ready, one yes is all it takes, and nothing switches unless you say so. Until then, you switch on the new supplier’s site with your bill to hand. We’ll email you when it’s ready.
Switching for you, coming soon ›Will my supply be interrupted if I switch?
No. Your electricity and gas keep coming through the same meter, the same wires and the same pipes. Only the company that bills you changes.
Do I need to tell my old supplier?
No. Your new supplier arranges the move with your old one. Give a meter reading on the day if they ask, so your last bill is right.
Your data and privacy
Do you keep my bill?
Not a photo or PDF you upload: we read the details and never store the file itself, and we keep only the details you see on your dashboard. A bill you forward by email reaches our mailbox as a message, like any email you send us.
Read our privacy notice ›Who sees my details?
We never sell your information, and we don’t pass it to brokers or advertisers. It’s stored in the European Union. When switching for you arrives, a supplier gets only what it needs to make a switch you’ve asked for.
Who else sees it ›How do I delete my account?
In your Profile, under Data & privacy, choose Delete. It removes your profile and every bill you’ve added, straight away.
Your rights ›Can I download my data?
Yes. In your Profile, under Data & privacy, Download gives you your profile and every bill you’ve added as a file to keep.
Money
Is AutoSwitch free?
Yes. AutoSwitch is free to use. Adding your bills, your dashboard and the cheaper plans we find cost you nothing.
Still have a question?
Write to us at [email protected], or see the dashboard step by step.
Meet your dashboard